Terms and conditions
All bookings are accepted on the following terms:
1. No contract exists until full payment or a deposit of 33% of the rent (minimum of £120), and our confirmation of the booking has been dispatched. The holidaymaker becomes liable for the balance of the rent (where applicable) and this must be paid no later than six weeks before the commencement of the holiday. A bank surcharge of 3% will be added to the cost of your holiday if the amount due is paid by credit card.
2. If you have to cancel a holiday for which you have contracted, we will do what we can to re-let the property, and if we are successful, we will refund any payment made by you, less a £50 plus vat administration fee and £20 booking fee.
3. If for any reason it proves necessary for us to make a change in your holiday booking for any unexpected reason, including overbooking, we will endeavor to make an alternative booking, or failing this we will refund to you any monies paid by you. Nevertheless, we shall be under no further obligation or liability in this respect. Any alterations to the booking made by you in respects change to dates or property, will incur an administration charge of £25.
4. Website and brochure accuracy. To the best of our knowledge the details provided by the Owners relating for their Property/ies described in the brochure and on the websites were correct at the time of printing. Property descriptions and prices may be subject to change. If any material inaccuracies or price changes in any published description of the Property are brought to our attention we shall endeavor to correct them in future publications and inform the Holidaymaker. The Agent reserves the right to amend any inaccuracies including description, services and pricing. If the alterations prove unacceptable to the Holidaymaker then alternative accommodation will be arranged or a full refund of monies paid will be given. The Agent is not liable for any costs associated with alternative accommodation, which must be paid by the Holidaymaker. The Agent cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure.
5. Keys must be collected from and returned to the key holder or designated location.
6. The booking is for the number of persons allowed at the property and must not exceed this number. In the event that the maximum number is exceeded without prior consent, the owner has the right to revoke the booking without refund.
7. You will be responsible for any damages to the holiday home including furniture, fixtures, fittings and effects. Anything broken or damaged should be repaired, or replaced with an article of similar type and value. If this is not possible, any damage or breakage should be reported to us, and paid for before departure.
8. The holiday maker is to keep the Property and all its contents in the same state of repair, condition and cleanliness it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss. The Property Owner also reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused.
9. The holiday maker should allow the Property Owner or his representative access to the Property at any reasonable time during the period of holiday.
10. Complaints .If you have any cause for dissatisfaction, then please contact the number provided on your final booking form (this may be the owner or ourselves) immediately. We take complaints seriously and will always try to resolve problems as soon as possible. We ask that you contact us whilst still on holiday and provide details of the complaint. Without prejudice, the Agent may (in its absolute discretion) liaise with the Holidaymaker and the Property Owner and attempt to resolve the outstanding complaint. This Complaints clause is without prejudice to any cause of action the Holidaymaker may have against the Property Owner.
11. Force majeure -No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by any event which the Agent or the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control or the Agent of the Property Owner.
12. Guest should arrive after 4 p.m. on the arrival day and vacate the Property by 10 a.m. on the day of departure unless prior arrangement has been agreed with us or the owner.
13. Payment for pets should be made at the time of booking, if for whatever reason the pet/s is not paid for in advance then we will reserve the right to take payment in full.
14. Pets are only allowed at properties that are advertised as allowing a pet/pets. If a Holidaymaker takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet, the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
15. The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Holidaymaker breaches this clause the Property Owner (or his representative) may notify the Holidaymaker of the breach and if the Holidaymaker continues to breach this clause the Property Owner (or his representative) may make the Holidaymaker leave the Property before the end of the Holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
16. All bookings are subject to a £20 booking fee, which is none refundable. The booking fee is inclusive of VAT @ 17.5%. VAT number 9946791
